Archives for June 2021

6 Ways Thriving Telecom Companies Stay Successful

June 15, 2021 by Contributed Post Leave a Comment

Faster is better.

That’s all anyone wants to hear when it comes to telecom service. Today’s digital consumer does not want to wait for anything. With the entire world revolving around digital communication, here are a few ways you can ensure that your telecom business is responsive, showing results, and doing it all in a matter of seconds.

Security

With so much information flying over our heads through the air, it is important to your customers that they know their information is secure. Clients are going to be looking to you to help them make their business grow. By having secure connections, protection against cyberattacks, and converged network security, people will see your company as a safe place where they can do a large amount of business.

Quick Customer Service

If a site goes down, if a connection is lost, your client will be calling ASAP. The faster you can identify the problem, fix the problem, and restore the connection the better. Structuring your business architecture in telecom to be immediately responsive is key. Develop the methods and know-how to build trust between you and your client.

Pre-Determine Customer Expectations

Although you cannot predict the future, having some idea of what your customers are expecting from you can help you design a telecom brand that will have systems in place for hiccups. Your entire team can be well-versed in how to quickly solve some of the common problems with telecom and your business will come across looking knowledgeable and expert in the telecom field.

Build a Solid Team

A chain is only as strong as its weakest link. Developing a team that is dedicated and at the ready at all times is essential for your business to flourish. If that team can be led with compassion and respect then you will see your team’s dedication grow. A happy workspace makes for a happy employee, and if you want your employees to work fast for your customers, make sure they are happy so they will want to make your customers happy.

Offer a Lot

If you’re able to provide fast service to your customers then they will continue to work with you. The more you can offer them, the better. The telecom world is changing by the minute, and you have to change just as fast and keep up with what’s going to help clients’ businesses grow. When your clients turn to you for the latest in technology, have what they need on hand. Offer various services and products so that if they need to change their strategy on a dime, you are there to supply them with what they demand.

Connect On a Human Level

When there’s a problem, all anyone wants is to talk to a real person. Make your business available for troubleshooting with personalized one-on-one service. Robot messaging and automated phone systems will not only anger customers, they will turn them away from your telecom business to companies that see them as humans who have real needs.

The Value Of Building Great Relationships With Your Suppliers

June 15, 2021 by Contributed Post Leave a Comment

Relationships are at the heart of every business. From building great relationships with your customers, to developing excellent employee-employer relationships, good relationships are a key part of your business’ success.

It’s also important that you build effective relationships with your supplier. Your suppliers are integral to your business, and the better your relationship, the more valuable it will be for your business.

Learn more about the value of building great relationships with your suppliers to see how it can help your business.

Image Credit: Unsplash under Creative Commons

Ensures you’re getting the highest quality

Putting the work in to get to know your suppliers can help you learn more about them, helping to ensure you get the highest quality products and services. By working to build better relationships with suppliers, you’ll get to know more about what they offer, how they work and what their priorities are. You’ll gain a much better understanding of what each side is about, with a more personal relationship that can benefit both you as the business, and the supplier too.

More favorable terms and long-term contracts

Using a regular supplier can help benefit your business’ budget and planning, allowing you to make long-term decisions for your business. Putting contracts in place over a longer term could mean your business benefits from better costs, and greater certainty.

Choosing to work with local suppliers can also help you form closer links within your community, and benefit the environment too.

Helps them meet your business’ needs

When you work hard at supplier relationships, you’re able to help suppliers to get to know your business needs better, which means they’ll be able to make recommendations to you that could save you time and money. If you needed advice on which IT software is best for a certain task, or you need to know the differences between types of industrial wire cloth, a close relationship with your supplier will get you those more personal recommendations. Regular meetings and check ins with your supplier can help them support your business better, with positive outcomes for both parties.

Easier, stress-free working

Dealing with difficult suppliers is not something that many people enjoy in their jobs. It can be stressful, lead to delays and can mean that you’re not 100% confident in the work of your suppliers. But if you work hard to develop better relationships with suppliers, you’ll be able to get a better sense of their work, and manage disputes more easily. Knowing that you have suppliers you can trust working for you will be a weight off your mind, making processes much smoother to boost your business’ chance of success.

By building great relationships with your suppliers, you can see a lot of benefits for your benefits. It can be an excellent way to save money on business costs, but it also makes running your business more enjoyable. Spend time and effort building great relationships with your clients to see the value they can bring to your business.

The ABCs Creating A Better Working Environment For Your Employees

June 15, 2021 by Contributed Post Leave a Comment

Pixabay CC0 License

In business, you quickly learn that your venture won’t go very far without a solid team behind you. As such, you should be willing to do all that you can to help them.

Richard Branson says “Clients do not come first. Employees come first. If you take care of the employees, they will take care of the clients.” Those sentiments extend to their ability to take care of the venture as a whole. While it may feel like a daunting challenge ahead, you can achieve success in just three easy steps. Remember your ABCs and you won’t go wrong.

Automation

If you want employees to provide the best possible output, you must let them focus on the most significant tasks. Distractions caused by admin tasks or manual work that could be completed by machinery will impact their workflow. Furthermore, the knowledge that they could be doing more will chip away at their motivation.

Even when working with equipment that needs to be overseen, optimal efficiency is key. From industrial mixing equipment to order fulfillment preparation, the need for speed is clear. Aside from directly improving the rate of workflow in this area, it will free up more time for them to thrive in other areas.

Automation through software or mechanical equipment also removes the threat of human error. In turn, you will have fewer instances where materials and other key items need to be trashed.

Belief

Pixabay CC0 License

Positivity encourages positivity. With this in mind, you should be eager to build a workplace where employees feel that energy. They need to see belief from you so that they can believe in themselves. While most employers want to take control, letting employees work with autonomy can be the smartest move of all.

After all, you’ve recruited them for skills that you do not possess. Allowing them to show their qualities will lead to better results for the business. Moreover, you should encourage them to make their demands regarding equipment or tools needed to work better. They will be far more attuned to the developments within their area of expertise than you.

This will ultimately lead to a situation where working scenarios feel more natural for your employees. In most cases, this will bring far greater responses from them.

Communication

Human interactions hold the key to our happiness, not least in the workplace. The average worker spends around 40 hours at work each week. So, if the general vibe is happier, their morale and engagement will soar. In turn, this can lead to increased productivity and improved client interactions. The atmosphere starts with you.

Developing a strong employer-employee bond begins with positive onboarding experiences. Meanwhile, adding the right security tools and showing that you value your employees will go a long way to helping. When coupled with team bonding exercises, group perks, and your encouragement for collabs, success is assured.

In today’s climate, you may use tech tools to facilitate better communication too. This is especially true when working across multiple locations or with remote workers. When employees feel comfortable with their colleagues, you will notice the difference.

How To Show Appreciation For Remote Employees

June 11, 2021 by Contributed Post Leave a Comment

Any good manager knows that they need to show appreciation for their employees, but thanks to Covid-19, the workplace has changed drastically. With a lot of people still working remotely, many managers have been left wondering how they can show their appreciation for remote workers, to keep them engaged and feeling valued.

Image – free for commercial use

Experts like Jordan Goldenberg often talk about the importance of employee benefits, but what would someone working remotely appreciate?

Time

While we’ve had nowhere to go, many of us have been guilty of not using our vacation allowance. Not taking time off is a fast way to get stressed and burned out. If you notice that your team hasn’t had a day off in a while, make sure that they do take the time off that they need. Make sure you make it clear that vacation allowances still stand and that you want them to take care of themselves. See what you can to free up time in their calendar, whether it’s a day a week with no meetings, or ditching those meetings everyone knows could have been an email.

Gift Cards

Do you normally take your team out for lunch or drinks to thank them after a tough project? If you can’t do that at the moment, you can give them a virtual way to enjoy this. Send them a gift card for lunch, breakfast, or coffee. You could order takeout for everyone and eat together on Zoom to recreate your team lunches.

Consider The Family

A lot of remote workers are struggling to balance work and family life, especially if they’re trying to keep children focused on homeschooling as well as juggling their own work. Show your appreciation by taking the family into account. You could offer flexible hours, so your team can step away from their screens during school hours, or just to have lunch with their kids. If you’re sending gifts, send something for all the family, like small toys, or kid-friendly snacks. Make sure you’re being understanding about the challenges of family life when everyone is at home.

Say Thank You

Sometimes, just saying thank you can go a long way. Gifts and benefits are nice, but the simplest way to make someone feel valued is to just tell them. The last year has been tough for everyone, but sometimes, sending everyone an email to say thank you for their hard work in the face of a strange year and a difficult work situation can go a long way to let them know you know it’s been tough.

If you’ve singled someone out in particular who deserves some extra credit, you could send public thank yous so everyone can see. This makes people feel special and can motivate others to work harder to get a thank you of their own.

Whatever you decide to do, make sure your team knows that you value their work and their input. Listen to them, thank them, make allowances for family life, and keep staff happy.

The Benefits Of Business Automation

June 10, 2021 by Contributed Post Leave a Comment

Image credit.

You will definitely be aware of AI by now, but have you ever considered how it could be a game-changer for your company? That’s what we are going to explore in this piece: the revolutionary power of artificial intelligence and automation for businesses big and small.

What does automation actually mean?

Automated business software basically cuts your workload in half, while doubling your efficiency. It involves carefully coded programs that do the work of human beings, but twice as fast, with no room for human error.

Your company can use automation software to enhance your processes seamlessly, like an invisible employee that is always working day and night.

What are industry leaders saying about AI and business automation?

Leaders across multiple industries around the world are making headway by using automated software as their main strategy. Yann LeCun, a professor at New York University, said it best:

“Our intelligence is what makes us human, and AI is an extension of that quality.

Artificial intelligence is extending what we can do with our abilities. In this way, it’s letting us become more human.”

Although AI has a bad reputation in movies, it can truly be used as a force for good!

3 Ways Automation Can Help Your Business To Thrive

Now let’s take a look at ways that your business, no matter how big, can thrive by using automation at the heart of its operations.

Error-Free Accounting.

Accounting software is making accountancy much easier for small businesses, by giving them the option to put all their accounting through software rather than an actual accountant.

Not only does this save your business money, but it also allows your accounting, including payments, taxation, calculating overhead, revenue and more, to be completely free of human error.

Low Employee Costs.

One of the greatest expenses that small businesses face are the employees who work for them. Employees cost businesses a huge chunk of their outgoing budget, meaning that if you can afford to hire fewer people while performing to the same standard, you should!

By using automated software you can save thousands, if not millions per year (depending on your company’s scale) by cutting back on staff and letting your computer do most of the work.

Greater Opportunities For Revenue.

Marketing and sales are the two departments that drive revenue most of all. And while some jobs in those departments can only be performed by humans, AI sales automation has come on leaps and bounds in recent years. Your business can automate its data collection using revenue intelligence, which essentially collates and analyses all your company’s revenue streams.

By using this software, your business can analyse its revenue in a streamlined and efficient way, figuring out your next steps with a fully backed up strategy.

To sum up…

If you want to cut costs and revolutionise the way your small business runs, take our advice and start building up your automated services today. You could slash your monthly outgoings and be rewarded with a highly efficient, completely reliable system that never lets you down!