Archives for November 2021

Client Service 101: How To Deal With Tricky Customers

November 18, 2021 by Contributed Post Leave a Comment

Customer service is one of the most important aspects of any business. But sometimes, certain customers can make it challenging to provide good customer service. If you find yourself in this situation, here are some tips for dealing with tricky customers.

Via Pexels

In-Store Customers

Listen To The Customer

Sometimes, customers will be angry or rude for what seems to be no reason at all. Many times, this is because they are having a bad day and need someone to vent their frustrations on. The best way to deal with these types of customers is simply by listening to what they have to say. Listening does not mean agreeing with them; it just means letting them talk to you.

Don’t Argue With The Customer

Arguing with a customer is the worst thing you can do when they have an issue or complaint about your business. Arguing will only make the situation worse and could lead to losing customers. Problems like these call for calmness, patience, and understanding from you.

Address The Issue At Hand

If a customer is angry about their order, address the issue at hand with them. Then, apologize and offer to make it better in some way, like giving your customers store credit or refunding part of their purchase price (only if you can).

Be Professional When Dealing With Difficult Customers

It’s crucial to maintain your composure when dealing with demanding customers. This means remaining calm and not getting angry or flustered about the situation at hand. Nobody likes having their time wasted, so it’s best to treat every customer as if they are essential no matter how much of a hassle they can sometimes be.

Try To Learn From Complaints

Some customers will complain about the things your business is doing wrong. For instance, they might not like how long it takes to get an order or that your prices are too high for them. The best way you can address these complaints and try to resolve problems with a customer is by learning from what they perceive the problem to be. There is a possibility that other customers might feel the same way, so it is critical to address any vulnerabilities.

Digital Customers

Always Respond To Online Comments Or Reviews

Of course, it’s not always possible to respond immediately to an online comment or review. Sometimes you’ll be in a meeting when your customer posts their thoughts about the company on social media – but that doesn’t mean you shouldn’t act fast! Instead, create a system where someone else can quickly see and reply if necessary while you’re away from your desk.

It would help if you also tried to respond as soon as you can when you do see the post. You might be tempted not to say anything at all if your customer’s criticism is harsh or extremely negative, but silence only makes things worse! The quickest way to help fix something is often by apologizing and explaining that there was a mistake. It also always helps to thank someone for their feedback, no matter how negative it might be.

Keep Track Of Your Online Reputation

It’s also a good idea to keep track of your online reputation. Some tools can help you monitor keywords, hashtags, and even specific posts related to the company so that you’re always up-to-date on what people are saying about it. In addition, many businesses these days appoint online reputation management companies to monitor their online reputation against unreasonable consumers slandering your business, so keep that option open too.

Customer Service Employee Training For Phone Calls And Emails

If your business has a lot of in-person and phone interactions with customers, you need to make sure that all employees are adequately trained on what they should do when someone comes into the store or calls up on the phone.

Phone and email interactions with customers should be taken just as seriously as in-person customer service experiences, so it’s vital that you promptly answer all of your messages! When a company doesn’t respond to an email or phone call, it looks as if they don’t care about their customers.

In conclusion, make sure you show your customers that they are important to the business by responding quickly and appropriately. This will also help keep them satisfied, which is an excellent way for customer service to build up a loyal following of repeat customers!

How to Ensure Your Software Is Fit for Purpose

November 18, 2021 by Contributed Post Leave a Comment

https://unsplash.com/photos/DuHKoV44prg

Whether it’s sending automated emails to chase up customers or entice them to use your service again or unique software designed to make the office more efficient, there are plenty of ways businesses can succeed. They need to get this software from somewhere, though, which is why developers are so in-demand. However, developers cannot simply throw anything together and expect it to work. Their software must be fit for purpose if they want it to become the norm, so how can you ensure your software is suitable?

Testing, Testing, Testing

Any software developer will tell you that your software should not go anywhere near the market without testing. So, what is software testing, and how does it ensure your product is fit for purpose? This process enables you to check for bugs and ensure everything works as it should. As careful as you may have been during development, some things can slip through the cracks. Furthermore, different demands can upset the code, which means customers will not get the proper experience. By testing for every possibility, you can avoid issues and feel confident upon launch.

Cost Versus Effectiveness

Many companies are guilty of charging more than what the software is worth, which immediately puts your customers off. It doesn’t matter how revolutionary your product is; businesses will not be willing to pay extortionate amounts. Instead, they will look for cheaper options even if they are not as effective. This means all of your hard work will go to waste, so make sure you adjust your price accordingly to encourage clients to invest in the product and feel they have paid a fair price.

Suitability For Demand

Another issue to consider is the suitability for the demand. You need to make sure that your software offers something different from other products on the market. If it is too similar to something else, especially something more popular or established, there is the risk of your software being considered obsolete before it goes on sale. As technology evolves more rapidly than anything else, you must keep a close eye on trends and know how to adjust or adapt your software to ensure it is current.

Client Satisfaction

Finally, everything comes down to client satisfaction. The success of your software hinges on the response from clients, whether this is for large corporations or individuals. If it is too difficult to use or affects the speed of the processes and the system, clients will look for other options. You must make sure that you develop something satisfactory, as this encourages clients to come back to your software development company when they need something else. The happier they are, the better the chance of success.

Ready

Launching your software too soon, charging too much for it, or missing the boat and releasing something that no one will need means that you won’t be able to establish your software company as one to watch. By following these tips, you will avoid the common pitfalls of other companies that were too eager and found themselves unable to deliver on the promises they made.

4 Ways You Can Support Your Brand Consistency

November 17, 2021 by Contributed Post Leave a Comment

Have you given any thought to your brand consistency and how this affects the impression other people get of you and your company? Brand consistency is about more than using the same colors and logo on anything relating to your company, although this is helpful and an integral part.

Image credit

It is about how you are perceived overall and the message you are putting out in the world about your company. Consistent branding can install confidence in consumers and vendors alike and want them to engage or conduct business with you.

So what exactly does your company branding project to others? And how can you maintain consistency?

Set Guidelines

In a nutshell, your branding guidelines should align with your vision and company ethos. Creating standards for your written and visual content will help you ensure you are putting out a consistent message. Pay attention to the small details that can be implemented for new campaigns.

Use the following suggestions to help you create your guidelines.

Tone – Consider how your brand would behave and talk if it were a person. A kid’s activity center, for example, should be friendly and inviting, whereas a law firm should be serious and reliable.
Colors – Choose a dominating hue and 3 or 4 complementary tones for a balanced visual palette. Color consistency will aid in brand awareness.
Images – Provide suggestions for stock or proprietary photographs and drawings. Consider whether photos of products should be fresh and modern or if a retro-style is ideal for your company. If you use people’s pictures, make sure they represent your target demographic so potential buyers can relate.
Language – Consider what is and isn’t the appropriate language to use for your company; if you are targeting younger generations, then the use of slang and pop culture references can work in your favor. But if you are branding for a residential community, you need to use language appropriate for this age and generation.

Focus on Internal Branding

Brand consistency isn’t simply reserved for customers. After developing a brand voice that resonates with customers, the brand experience must match, involving employees. Placing your logo and company values on posters around the office isn’t enough. Attempt to apply a marketing executive in existing company culture efforts. If there isn’t a formal company culture program, work with HR to secure senior buy-in for a brand-centric project.

Marketing teams can become so focused on generating leads that they overlook internal customers. Employees must believe in the brand. Foster a healthy working environment where your employees want to go above and beyond in their work and share how much they love the company with those in their lives outside of work. There is no better person to vouch for you and support your branding than a happy employee.

Plan Ahead

Use marketing calendars to plan ahead as much as possible. This gives you time to assess the proposed content that is being suggested and make sure it adheres to your branding guidelines. Mistakes are made when you are under pressure, so planning as much as possible can eliminate this.

Make sure your website is suitable for the type of posting schedule you are planning and the potential traffic this can bring you. Choose a No-Code Website Builder to help you create an easy-to-navigate website that is informative and accessible.

If you are publishing time-sensitive content or jumping on viral trends, have a template that allows for a copy and paste type format that still sticks closely to your guidelines, allowing for slight variations to help you capitalize on the visibility jumping on top topics enable.

When planning ahead, make sure you are planning for all your marketing materials and multichannel options such as PPC ads, email content, blog content, social media posting, in-house marketing materials, print adverts, and so on.

Repurpose Content

Repurposing content can assist you in reaching a new audience and reinforcing your message while requiring little effort on your part. A new design or layout can readily refresh timeless content and may be of great value to an audience that hasn’t seen it. Also, it can also quickly restore content that is currently in use. Recycling current materials also provides you with an opportunity to fine-tune your brand’s communication.

Creating good, evergreen content from scratch can be expensive, and time-consuming Repurposing content is a cost-effective strategy that also has the added benefit of introducing repetition into your marketing strategy. People frequently require repeated exposure to messages to internalize them; thus, repurposing allows you to maintain marketing continuity while also keeping it fresh.

You can repurpose phrases and quotes from a repurposed post, facts and figures used in conjunction with current campaigns, or simply refresh people’s memories.

6 Ways to Stay Productive at Work when Dealing with a Divorce

November 17, 2021 by Diana Smith Leave a Comment

From anger and fear to loneliness and depression, a divorce is a world-shattering event that can bring waves of difficult emotions. And although we might often feel like our lives have completely stopped during a divorce, the world does go on, and we still might have a number of work responsibilities to tend to. However, staying tough and professional is easier said than done when we are going through so many changes and emotional disruptions. In an effort to maintain your focus and stay productive at work when dealing with a divorce, here are some strategies that might help:

Talk to your superiors

While this might entirely depend on the workplace, for those who have open, honest, and supportive superiors with whom they are comfortable communicating, letting them know what you are currently going through could be of great help. Whether you need a smaller workload, fewer distractions throughout the workday, or even some time off during this period, keeping your superiors in the loop might make them more willing to offer the help and support you need. In case your former partner presents a threat to your health and safety, notifying your superiors of your divorce could also be important if your ex ever attempts to harass you in the office.

Don’t feed into gossip

When it comes to the rest of the workplace, on the other hand, it might be best to keep them in the dark, even if you do notify your superiors. This period will be difficult enough without being the subject of office gossip and having to answer intrusive questions from curious colleagues every couple of minutes. If anyone does ask you what’s wrong, you might want to opt for more generic replies or even avoid the topic entirely. Keeping your calm can be quite challenging during such emotionally draining periods, meaning your professional relationships could suffer as well if you allow your feelings to get the best of you.

Contact a family lawyer

Sometimes, the divorce itself isn’t what’s hindering your focus and productivity, but rather constantly stressing about how the divorce will impact your children. In these instances, people in Australia, for example, often hire firms experienced in Family Law from Essendon that help them ease their worries. Such professionals have enough expertise to not only aid in navigating the legal system, but also understand the emotional toll divorce can take on families, thus helping individuals achieve the best possible outcome for their children and themselves. If you need help with these complex issues as well, family lawyers can be a great solution for navigating the hurdles of difficult property and parenting matters during a divorce.

Avoid non-work messages

In places like the US, however, blocking all unnecessary and non-emergency communication is quite a common practice. Here, individuals avoid texts, calls, and emails from their legal teams, as well as any friends and family, until after working hours, in an effort to minimize distractions and prevent themselves from constantly thinking about their divorce. You need to stay alert and focused on the job at hand, and there’s truly nothing that could derail your train of thought quite as quickly as bad news from your lawyer or an argument with your former partner, which is why it’s recommended to get into the habit of blocking communications as well.

Create new routines

As your personal daily routines begin to change during a divorce, it’s only natural for your work habits to shift as well. For instance, if you were used to texting your former partner throughout the day or going out with them after work, you might need to find an alternative. Walking over to a coworker’s desk to chat instead of picking up the phone or going out for drinks after work with colleagues rather than your ex can all be great options. All of these solutions will help to keep your mind busy and allow you to stay productive and focused on things outside of your divorce.

Take it one step at a time

Divorce is a significant life event that can often feel devastating. To help speed up the healing process, breaking everything down into smaller sections and focusing on feeling a bit better every day can be a wonderful solution. And the same can be applied to your work schedule as well. Rather than thinking about your entire workload and feeling overwhelmed, try to divide your responsibilities into smaller tasks you can complete more easily. Even if you don’t particularly feel like working, focusing on smaller tasks will allow you to boost productivity, get everything done, and take your mind off the divorce, even if it is just momentarily.

Divorce can be an incredibly difficult and demanding process that could impact all aspects of your life, including your work. However, your professional life doesn’t have to suffer, as long as you create new routines, get appropriate help, and take it one day at a time.

Situations When To Outsource Your Essay Writing Assignments

November 17, 2021 by Ashly Williams Leave a Comment

Every student has to write quality and effortless assignments. However, this is not always easy with all the overwhelming tasks and limited deadlines. Writing assignments including essays, research papers, and project work is part of every student’s life. Creating quality and good writing assignments requires skills including research, creativity, preparation, and in-depth knowledge.

Image credit: samedayessays.com

Fortunately, resources are available online to assist with all writing assignments. Education sometimes becomes overwhelming and stressful. Yet, you have to get good grades to create an impressive professional career. Here are situations when outsourcing your essay writing assignments is the best solution.

Getting good grades

Essays and research work determine success in college or university. Presenting shoddy work jeopardizes success if you lack good writing skills. Professors check your essay and presentation to award grades. Other considerations include sticking to writing rules, formatting, knowledge of subject matter, and instructions.

Managing other coursework means you might lack enough time to focus on assignments. To be sure that your work matches the grading criteria highlighted above, cheap custom essay writing services in USA helps. Letting a professional handle your assignment guarantees quality work. Fortunately, you can find a professional essay writing service online.

Well written work

An online essay writing service usually has a team of professional writers highly trained in writing quality assignments. Additionally, the writing experts go through tough screening and complete writing tests before joining the team. Additionally, joining the team of the writing agency is according to the academic background with proof of credentials.

The hiring criteria depend on whether the writer has experience in writing essays, dissertations, essays, reports, statements of purpose, and others. Others might hold merit looking to make an extra buck. So, they have no problem writing A-grade essays for students like you. Fortunately, these professional writers are affordable for students’ budgets with edits until you’re satisfied with the work done.

Avoiding plagiarism

Using the works of other people without giving credit is a big crime in academia. This might include using ideas, words, or information from various sources without citations for them. Professional writers use professional programs such as Turnitin and Copyscape to check for plagiarism in your work before submission. Relying on professional writers will mean that your final work is plagiarism-free .

Beating submission deadlines

Most students usually face a problem when it comes to beating stipulated deadlines. This is because there’s a lot to handle including lectures, spending time with family and friends, coursework, and hobbies. Outsourcing essay writing will eliminate worry about sticking to submission deadlines. Professional essay writers devote their time and effort to help students submit assignments on time.

Delivering assignments on time eliminates the stress of having to do so much in so little time. In most cases, rushing to complete a writing essay only ends up in failure. You don’t do enough research on the subject matter leading to the submission of mediocre essays. Enlisting the services of a professional allows submitting quality work without exceeding the deadline.

Well structured and referenced work

Students who get good grades usually submit well-structured work. Their work is also referenced from credible sources in academia. When having trouble formatting your work to meet quality standards, outsourcing your work is a good idea. Professional essay writers always stick to your school’s academic guidelines so that you get good grades.

Need to enjoy work-life balance

Doing college assignments can eat a significant chunk of time. Yet, you need some time off to do other things such as extracurricular activities. Enlisting the services of a professional team to handle your assignments is a great idea.

You will get free time to do other things that improve your well-being knowing that your assignment is in the hands of professionals. Getting professional assistance allows engaging in physical activities that improve your physical, mental, and emotional wellbeing.

Focus on your part-time job

Today, working while studying is the way to go. You earn while going on with your studies. This allows qualifying for better opportunities after your studies. However, sometimes juggling the two can become overwhelming.

When you find yourself in such a situation, outsourcing your essay assignments is a smart idea. You will get enough time to focus on your job while professional writers concentrate on writing your paper to earn a good grade.

When you find yourself unable to comprehend the assignment requirements and formatting guidelines, outsourcing essay writing is a smart move. The professionals will do their best to write a quality paper for you so you earn a good grade. You can always use a reliable essay writing service to help you beat deadlines or avoid plagiarism.