You might be wondering why I’m writing a post about good ways to annoy your customer, after all, an annoyed customer is an annoying problem for you. Well, that’s exactly why I’m doing it; if you know what the best ways to annoy your customers are, you can do your best to avoid them and deliver the finest customer service possible. So, without further ado…
1. Use poor packaging
There are few things that are likely to annoy a customer more than opening their just-delivered package only to discover that the goods have been broken in transit. When this happens, a complaint is sure to come your way. Luckily, it’s generally pretty easy to avoid most of these instances by correctly packaging your goods. For example, fragile electronic components may need to be packaged using tape and reel services to keep them safe, whereas bubble wrap may be more appropriate for children’s toys. Find the optimum packaging and use it if you don’t want to annoy your customers.
2. Don’t deliver on time
While we’re on the subject, failing to deliver your products and services when you said you would is also an excellent way to rub your customers up the wrong way. There’s really no reason to not deliver when you say you will unless the circumstance are exceptional now that we have excellent delivery services like UPS and FedEx to rely on. You just need to make sure you don’t promise a delivery date you can’t honor, and that you provide the right tracking number and address information. Sure, a few things will still go missing, but those instances will be few and far between.
3. Wasting their time
Customers hate having their time wasted and rightly so. You may be a big important business owner, but they have busy and important lives too, so you can’t keep them hanging. That means you should employ enough customer service staff to deal with queries quickly, It also means you should make your website as easy to use as possible, and basically just remove any barriers that will frustrate and prolong the buying process. Do this and you will definitely make more sales and create more happy customers along the way too.
4. Refuse to listen to them
For some reason, many business owners hate customer feedback, but it is one of the most important aspects of running a successful business, If you listen to their feedback, you can improve your business to keep your customers happy, and happy customers will be repeat customers. They will also sing your praises to everyone who will listen, which should generate even more customers for you, too.
If you can avoid annoying your customers in these very common ways, then there is a good chance you can convert them into repeat customers, which will really help to boost your bottom line and keep you in business. So, try your best to keep your customers happy and hopefully you’ll have a much easier time of it.
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