Running your own healthcare practice is noble. Many practice owners start out because they want to do things differently and give their clients more. They want to help and take care of people and offer fare healthcare to as many people as possible. They might be unhappy with the way the healthcare system is run or find themselves unable to find work in the existing system that offers them the flexibility or style of work that they need or want.
But, it’s still a business. However, much you want to improve the system and the lives of those that live in your community, it’s still a business. You need to make money, find patients and become successful. You need to employ the best doctors and nurses and spend time working on systems for keeping patient records and other admin. You need to work with insurance companies, market your practice, communicate with other healthcare providers and officials, train staff, look after them, keep your establishment clean and tidy and make sure it meets all safety requirements. You are responsible for ensuring that your practice is safe, friendly and able to offer the best healthcare services that you can.
On top of all of that, do you really have time to run a website? Do you even need one? The online world has become a massive part of our everyday lives, but has it spread to healthcare? When you’ve got so much to do and to think about, is this extra burden worth the effort?
In short, yes. A website can be a handy tool for a small healthcare practice. It can give you a much better and more convenient way to contact your patients. But, there’s a lot more to it than that. Used well, a healthcare practice website that has had thorough web app penetration testing and is completely safe and secure can help you to build your business, help your patients and build relationships with the community as a whole. Here are some of the reasons your practice needs a website.
To Communicate
One of the biggest annoyances most members of the public have with their healthcare providers is communication. Getting an appointment can be almost impossible and many people find themselves on hold to their surgery early in the morning, in a queue to get an appointment. This is the last thing that you want when you are feeling ill or facing an emergency.
A website offers an alternative way to communicate with your patients. You could have an appointment booking system online, as well as a live chat element so that people can ask for advice without needing to come in and take up an appointment time. A website can also automatically direct patients to the services that they need, cutting time for both them and the doctor. A pregnant women, for example, could make an appointment with a midwife directly without having first to see a doctor or speak with a receptionist.
It can also offer a prescription ordering service, which can then be linked to an online pharmacy who can deliver directly to patients. Saving everyone time.
Having an online presence, and a good website that your patients use regularly also gives you a great way to communicate changes and essential information. If you are closed for an afternoon, advertising online or sending out an email is a much easier and faster way to let everyone know.
Education
A good website isn’t just about communicating information and booking appointments. It has the power to do a lot more. Your site can educate the community. Helping them to take responsibility for their own health and saving your doctors time. They’ll no longer have to teach every patient asking about the flu jab the same things. They’ll be an informative article on your website that they can read.
Post regular informative content. Try to make sure it’s relevant. In summer, talk about seasonal allergies. In winter, write about colds and flu. Offer patients advice on symptoms, prevention and treatment, as well as letting them know when they need to come in and get checked out. You can even film videos with self-care advice or show people how to check themselves for lumps and other serious symptoms. This is an easy way to save lives, build a reputation and develop trusting relationships.
24-hour Access
Many modern surgery’s offer a late-night opening day, or even a weekend surgery to cater for the modern worker. We don’t all work set shifts and have the same days off and visiting the doctor can be hard. But, we’re unable to offer 24-hour care. Especially as a smaller practice. A website gives you this ability. You still won’t be able to see patients. But they’ll be able to book appointments, read up on their symptoms or even send a message asking for a call or some advice, to replied to asap. This is much better than having your patients frightening themselves reading random articles they’ve found by Googling their symptoms.
Marketing, without Marketing
Healthcare providers often feel a bit off about marketing their services. It’s certainly not why people enter the profession. A website gives you a soft way to show yourself off without any hard sell marketing. Add a section about your staff, tell the story of why you started the practice, host Q&A’s with other professionals and let the world see the human side of your practice. It’ll bring new clients in and help them to trust you with their most embarrassing issues.
To Stay Up to Date
We live in a world where the internet is a part of everything. If we look up a store to find it hasn’t got a website or the one that they have is dated and slow, we worry that the store is old-fashioned, behind the times and out of date. An online presence makes you look like you are at the forefront of modern technology. It’ll make people think that you are also up to date with modern healthcare techniques and methods.