Mike McRitchie | Resume and LinkedIn Profile Writer | Telecom Marketing Content Writer

Writing Resumes that Communicate Your Unique Value | Writing Marketing Content for Telecom Business Growth

How to Offer Your Clients the Best Care

by Leave a Comment

https://unsplash.com/photos/9_SaFlgwFdA

Whether you’re working with a few clients or juggling many clients at once, there is no excuse to not offer them the best possible care. This care is essential for building and maintaining exceptional relationships that benefit your business and the client. But, it can be tricky to work out which approaches are right for each individual. Thankfully, there is a range of general must-dos to ensure you offer your clients the best care regardless of your industry. 

Use the Best Resources 

Companies that invest in the best resources in their industry will find it easier to provide the best care and service for their clients. It doesn’t matter if you put money into the most streamlined payment process or upgrade your existing equipment to the best laser hair removal machine for beauty needs. Using top-quality resources makes a significant difference. 

It helps your clients see that you are serious and professional, and they know they can trust the results no matter what they are searching for. Whenever you are trying to justify a considerable investment, think about how it will benefit your clients and keep them using your service. 

Stop Thinking Solely In Dollar Signs 

Solely thinking about profit is a mistake that many entrepreneurs and business owners make. They do not consider the client or customer but rather how much money they are worth to them, which can cloud their judgment when overcoming obstacles or prioritizing work. 

Instead of only thinking about your clients as commodities, think about who they are. Taking the time to get to know them, and find out about their hobbies, interests, and even learn about their family can strengthen the relationship and make it easier to offer the top-quality care they expect and deserve.

Know Your Product Inside Out 

You will never be able to provide the best support if you do not know your product inside out. As you developed the product or service, you should know about all the quirks and possible issues. Besides fixing these quirks as soon as possible, you can also offer advice on how to overcome them should your clients encounter issues. 

But, you can’t always deal with every client yourself, which is why it’s so vital for your employees or customer support team to know the product, too. If this involves extra training and regular retraining, so be it. Your clients will thank you for going the extra mile as they know any issue is easily solved. 

Listen to Them 

Customer feedback is one of the most effective ways to perfect your business. No matter how much you have planned your company journey, there may be some factors you’ve overlooked as you’re too close to the service. 

Take the time to ask for and implement common complaints or advice from your clients. If you show that you are flexible (although not too flexible), they will feel taken care of, and they know they can trust your company to deliver what they need. 

Taking Care 

If you take care of your clients, they will take care of you in return. It’s just that simple. When looking to gain new clients and keep the ones you currently have, these factors will do wonders for helping your business thrive and achieve your goals.

5 Important Factors to Consider When Relocating a Company

by Leave a Comment

Most companies, at some point, come into the situation where they need to change their address. Sometimes, it’s because they need to expand. Sometimes, they are scaling back. And sometimes, they just need a welcome change of pace to keep pushing forward.

Be that as it may, moving to a new location is always a challenging process that, if not pulled off right, can temporarily bring a company’s productivity to a grading halt or even damage its long-term business prospects.

Let us take a look then at some of the considerations you should make to make sure the relocation of your company produces the results you have intended.

The local demographics

This is absolutely critical if you are running any kind of retail or service-based company. So, take some time to properly research the new location of your company – is the community able to support your business, are the people dependent on one specific industry that could experience a downturn, does the sufficient percent of the local population match your ideal customer profile, and so on. You should apply this same type of consideration to your future workforce. The local community should be able to offer enough talent, provide critical resources and match your hiring, employment, and salary strategies.

The location of the premises

Even if you narrow down the pitch-perfect community able to support the growth of your company its physical location can be the single factor deciding its future. Therefore, try to be as thorough as possible and find a location that can rely on solid foot traffic and the number of walk-ins, is easy to access across the year and for people with disabilities, and have access to enough parking space for people who are coming from afar. The location should also be located near busy traffic lines and public transport stops. Few extra bucks spent on these perks will be compensated in good exposure and extra revenue.

Sustainability and the building’s infrastructure

Most of the older buildings don’t exactly fit into the modern understanding of the word sustainability and often require some investments to become financially sustainable. That is perfectly fine if you are aware of these costs and they don’t outweigh the benefits you get in the end. So if you need, let’s say, professional concrete repair services to get your building back in shape, that’s perfectly ok. Other major upgrades may not prove to be as profitable. Also, check the previous utility costs and deposits for utility services. History of previous repairs will help you get a clearer picture of the future expenses as well.

The local competition

The local competition can be a double-edged sword. On the one hand, you should, by all means, avoid the areas that are stacked with direct competitors since your business will have a very hard time carving its own piece of cake. On the other, the presence of competition speaks about the already established and developed market so you won’t have to build the customer pool from scratch. Try to find the proper balance between these two facts and locate your company in an area where you can count on an already established market, but don’t have to deal with competitors that offer overlapping services.

The history of the site

Last but not least, we would like to remind you that some neighborhoods, squares, and other parts of a city where you are moving in feature a certain history that may or may not fit the image you are trying to project to your audience. For instance, some more bohemian neighborhoods may feature all the benefits we have covered above but they, for instance, make a much better match for a restaurant than an IT shop. Also, some of the locations may not look like a good catch at first glance, but if you research their background you will see they have a history of commerce and an audience for a certain type of product.We hope these few tips will help your new relocation go as smoothly as possible. The transition of such magnitude always presents an opportunity for a fresh start, but only as long as you are thorough, carefully plan every step along the way, and make sure the new location features enough qualities that can help your company grow.  This task is much easier said than done but now you have an excellent place to start the search. So, good luck and happy hunting.

Company Culture Boosting Tips From “The Office”

by Leave a Comment

You might love watching The Office, but have you ever considered what tips you can take away from the show to improve your company culture? For example, think about how Michael recognized that advancing Pam from office administrator to sales representative to office manager; that’s a great example of fostering an employee’s career growth, which makes them far more likely to stick around! And supporting team members outside the office (like when Michael, in search of extra credit, attended Pam’s art show, Andy’s play, and Ryan’s business school class) can keep employees from feeling lonely, which is another great way to retain talent.

From team-building exercises to workplace romances to lunches and more, you might be surprised at just how many lessons about company culture one can learn from The Office. Find more examples in the following graphic, then get ready to binge watch a few episodes, all in the name of research!

Is Your Healthcare Business Failing? We Need To Fix It

by Leave a Comment

Link Image – CC0 License

Is your healthcare business failing? The industry is extremely competitive, much like the majority of them these days, but this doesn’t mean that you can’t make it on the market. To survive on the market today, you have either got to provide someone with something that they need, or at the very least, be able to convince them that they want whatever it is. In this article, we’re going to be taking a look at some of the things that you can try to fix your failing healthcare business, so keep reading if you would like to find out more.

Is It Money?

Is money the problem? Are you running out of funding because everything is so expensive and you are not seeing the results that you thought you would? If so, then you need to either speak to your investor and see if they are willing to put more money into the business, or you need to get another investor. It doesn’t really matter how you get the money to get your business back on track, but you’re going to need to get it somehow.

Ideally, you need to have an idea of how this money is going to be spent, especially if you are going to look at getting the help of another investor. They like to know where their money is going, which isn’t unreasonable.

Rethink The Way You Operate

If the way that you are doing things right now isn’t working, then you need to think about changing them. If something isn’t working, keeping it the same and not doing anything to change it is not the answer. Even if it’s just small tweaks here and there to improve the business, this is still better than nothing. Or, if you are really struggling and you need help to figure out where things are going wrong, as well as help coming up with and implementing changes, then you should consider looking into healthcare consultants.

Hiring professionals to help you might be the best move for your business. They will always have some ideas for you.

Change Your Marketing Up

The final thing that we are going to look at is changing up your marketing. Marketing is an essential part of any business, and a healthcare business is no exception. You still need to market your product or service to ensure that people know about your business specifically. Let them know why you’re the best, and why they should choose you out of the millions of other businesses available to them. Just be careful with your marketing, and make sure it is consistently high-quality.

We hope that you have found this article helpful, and now see some of the things that you can do if your healthcare business is failing and needs fixing. You have got to be willing to put the work into coming up with solutions that will help make everything better, even if they don’t necessarily appeal to you. We wish you the very best of luck, and hope that everything turns out well.

What To Consider Before Investing In An Outdoor Office

by Leave a Comment

Photo by Alex Staudinger

Having an outdoor office in your yard or garden can help to create separation between your work time and your free time. It can also add value to your home. With that said, they are definitely investment purchases. This means that it’s important to think carefully before you part with your cash. Here are some points you should consider.

What do your local regulations say?

In most locations, you’ll be able to install a small outdoor office in the same way as any other outbuilding. You may, however, need to ensure that it meets certain code requirements. You may also need to ensure that it’s generally in keeping with your local area.

How easy is access?

Again, in most properties, access is unlikely to be a deal-breaker. It can, however, be something you need to consider when doing your cost-benefit analysis. If vehicles have easy access to your property then the installation costs of an outdoor office are likely to be lower than if you have to call in a crane rental company.

On the other hand, if you go to the effort of organizing a crane to deal with access issues then a buyer doesn’t have to. This means that you could see a lot of extra value added to your home.  

How easy is it to supply utilities?

Technically, you may not actually need utilities. These days you can run a lot of devices off battery power. This includes laptops and lights. At the same time, they’re often handy to have. In most cases, it’s fairly easy to connect an outdoor office to mains electricity.  

Water, however, may be more of a challenge. Depending on your budget, you might prefer just to use the bathroom in the main property. You can easily take out water in a container for making drinks.

Do you need the space to be convertible?

Do you want your outdoor office to have the flexibility to be used for other purposes? For example, would you like it to become a tiny home for your parents or in-laws as they age? Would you like to be able to use it as a guest cabin? If these are even possibilities, then it’s helpful to keep them in mind at the design stage.

Even if they’re not possibilities for you, you might want to consider if adding flexibility would add value to a future buyer. If you did then you’d need to assess the cost versus the benefit to you (current and potential).

How much would you really use it?

There’s no right or wrong answer to this question. It is, however, vital that you give an honest answer to it. This means thinking about your real-world behavior and preferences, not the “ideal you” in your head.  

For example, if you hate going outdoors in bad weather then are you really going to head to an outdoor office in fall and winter? Maybe the answer really is yes if you value the peace it offers you.  

If it’s no, however, that’s fine. It simply means that you should probably consider alternative solutions before making a final decision. For example, if you really just like the idea of being able to work outdoors sometimes when the weather’s nice, then maybe a more basic garden shelter would be enough for you.

Ssl_seal_1
Terms of Service | Privacy Policy